Waiting for almost a week for 2 Step Authenification to reset

Hey guys.

I didn't log in for years. Obtained my telephone stolen and doubtless even my gmail hacked. I still acquired the only deposit I made on that website from my pockets which I can prove and in addition nonetheless obtained the password. It still does not let me in.

So I send a 2 step verification reset. Its been a few week now and I am still waiting. I badly need the BTC on it (i saved them there years ago, virtually forgot about it. Have to be value like about 1000 bucks now).

Do you guys assume something went mistaken there?