Really awful experience with VIP / OTC service. First, I had to request a couple of occasions to get to this group. It took over 5 request that took weeks.
Then I obtained related to Hien N. We scheduled calls twice and each occasions he rescheduled last second. I advised him that this is disrespectful of the shopper’s time. I asked to talk to his direct manager. He stopped replying on WhatsApp.
I received passed to another agent in a totally totally different area. Her identify is Erika. I informed her that I needed to talk to Hien’s direct manager. She stopped replying too.
Is that this how Binance treats VIP shoppers who usher in a significant portion of your enterprise’ revenues?
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