Help collecting money from the deceased’s account

In a bit of a hairy situation, my father recently passed and while collecting stuff for his estate we’ve discovered that he had assets with crypto.com. We’ve spent two months attempting to get the money out however all we have gotten is various chatbots saying they will update us on our case only to never be reached again. Does anyone know how to actually get in touch with people affiliated with the company or in general how to go about a situation like this?