Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, select your challenge from the options, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or providing flawed info will lead to the remark being eliminated.

-----------------------------------

How one can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide a description of your concern (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your remark. Or, at the least replace it to say resolved. It will assist users that still need help get the eye they want. Thank you!

Please word: We will’t allow you to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

-----------------------------------

Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to do so.

● Withdrawal Danger may be triggered by a lot of causes. Danger control is extraordinarily essential. Please word that we will solely enable you to if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extremely onerous to resolve these points as quickly as attainable and some instances can take time to resolve however please remember the rationale for this is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries corresponding to bank transfers or shopping for crypto with credit/debit cards.

● Word: It may well take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and will end in a ban.