Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, choose your situation from the choices, if your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering incorrect info will lead to the comment being eliminated.

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Find out how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your difficulty (we’ve included a couple of widespread issues under)

In case your case gets resolved, please delete your remark. Or, a minimum of update it to say resolved. It will help users that still need assistance get the eye they need. Thanks!

Please notice: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to do so.

● Withdrawal Danger may be triggered by a variety of reasons. Danger management is extremely necessary. Please notice that we will only provide help to if we deem your case to be official, when you've got attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely onerous to resolve these points as soon as attainable and some instances can take time to resolve but please take into account the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit score/debit playing cards.

● Observe: It might take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.