Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, select your challenge from the options, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering improper info will result in the comment being removed.

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The way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your challenge (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, at the least replace it to say resolved. This can help users that also need help get the attention they want. Thank you!

Please observe: We will’t allow you to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you possibly can see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to do so.

● Withdrawal Danger may be triggered by quite a lot of reasons. Danger control is extraordinarily necessary. Please observe that we will solely make it easier to if we deem your case to be reputable, when you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely onerous to resolve these issues as soon as potential and some instances can take time to resolve however please consider the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit/debit playing cards.

● Notice: It will possibly take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.